In last week’s blog, DevelapMe explained how Temple University Health System (TUHS) flattened its hierarchical levels and promoted a culture of openness to maximize the flow of feedback. DevelapMe found strong evidence of significant performance improvement from TUHS employees resulting from real-time feedback. The three main insights g...

According to the Sentinel Event Alert (2013), “communication” is cited as a major root cause of reported sentinel events. A Sentinel Event is defined by The Joint Commission (TJC) as any unanticipated event in a healthcare setting resulting in death or serious physical or psychological injury to a patient or patients, not related to the...

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